Terms & Conditions

Welcome to Thrift & Donate. We are excited to have you here. By using our website and services, you agree to comply with and be bound by these Terms & Conditions.

1. About You and Us

Who We Are

In these Terms, Thrift & Donate, we, us, and our refer to Thrift & Donate Company. We also refer to Thrift Verde Store, which are all companies within our group.

By using our services, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all users of our website.

Our Mission

Thrift & Donate is committed to promoting sustainable fashion by encouraging recycling, eco-friendly practices, and the responsible reuse of clothing. We aim to reduce environmental impact through mindful retail practices.

Our Services

• Hosting: We act as an intermediary between buyers and sellers. We do not buy or sell items on the catalogue and are not a party to transactions.
• Buyer Protection: Applied for a fee in every transaction to support safer payments and assist with refunds where an item is lost, damaged, or significantly not as described.
• Optional Services: Additional services for buyers and sellers as described on the platform.
• Donation Hub: We act as an intermediary hub, bridging the gap between orphanages, charities, and the general public.

We are responsible for the services we provide within the limits of applicable laws, our commitments, and under the conditions set out in these Terms.

About Our Users

• Users must be at least 18 years old.
• Users must have an account.
• Users must use our services for their personal and professional benefit only.
• Users must have the legal capacity and rights to carry out transactions on the site.
• Users must agree to these Terms and the Catalogue Rules.

The site is intended for use by persons over 18 years old. If you are a parent or guardian of a minor under 18, you may create an account for that minor. By doing so, you accept these Terms on their behalf and take full responsibility for their use of the site.

For Buying, Selling, and Donating

• Seller: A user who lists goods and items for sale on the catalogue.
• Buyer: A user who views, searches, and buys an item or multiple items as part of a bundle.
• Donor: A user who donates to orphanages and charities near them.

2. About These Terms

These Terms and Conditions are a legal agreement between you and us and govern your use of our site and services. You agree to these Terms when you register for a Thrift & Donate account or when we notify you of updates and you continue to use the platform.

If you see a capitalised word in bold, it is a defined term.

The Catalogue Rules, including the rules on what items may be listed, form an essential part of these Terms. If there is any conflict between these Terms and the Catalogue Rules, the Catalogue Rules will take precedence.

We may also provide links to important information and our Help Centre, where you can find answers to frequently asked questions.

3. Becoming Our User

• To create and secure your account, you must provide a valid email address and choose a unique username and password.
• You are allowed to have only one account unless your original account was blocked because someone unlawfully took it over.
• For ad promotions or boosting your items as a seller, you may contact us at info@thriftanddonate.com, subject to eligibility requirements.

4. How We Use Your Personal Data

We process your personal data to fulfil our obligations and rights under these Terms and to provide our services. While we make strong efforts to protect your data, no security system can fully guarantee protection from cyberattacks or unauthorised access. Information you provide is therefore at your own risk.

5. How We Use Your Content

Your content includes any listings, photographs, videos, descriptions, or other materials you upload or submit while using our services.

By uploading content, you grant Thrift & Donate a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to use, reproduce, process, analyse, translate, copy, display, modify, and create derivative works from your content.

This includes use for operational, commercial, marketing, promotional, and service improvement purposes, including the development and improvement of artificial intelligence and machine learning systems.

You may opt out of marketing use of your content at any time through your account settings.

6. What You Must and Must Not Do

You Must

• Comply with these Terms and all applicable laws.
• Provide truthful, accurate, and up-to-date information.
• Immediately update your account details if they change.
• Keep your login details and password confidential.
• Inform us if you believe someone has unlawfully taken over your account.
• Only share information from the site where permitted.
• Remain responsible for your content and ensure you have rights to it.

You Must Not

• Do anything illegal, unethical, or that infringes on our rights or the rights of others.
• Use bots, scrapers, crawlers, spiders, or similar tools unless specifically authorised by us.
• Use software that disrupts the normal operation of the site or harms another user’s device.
• Copy, edit, distribute, or commercialise site content without written consent.
• Data mine, screen scrape, crawl, decompile, or reverse engineer any part of the site.
• Publish unlawful, hateful, abusive, exploitative, or dangerous content.
• Delete and relist the same item repeatedly or list multiple duplicate items in bulk.
• Collect, store, or disclose other users’ information unlawfully.
• Promote other websites or companies through advertisements on our site without permission.

7. Our Rights to Handle Concerns

If we find that you are violating these Terms or acting unlawfully, we may take corrective action, including:

• Sending you a warning message.
• Removing or correcting your items in the catalogue.
• Demoting, hiding, or removing your content.
• Hiding private messages you have sent.
• Restricting access to certain account features.
• Notifying relevant authorities where necessary to protect life or safety.

We may temporarily or permanently block your account if you repeatedly breach these Terms, commit a serious breach, provide false information, fail to cooperate during verification, or abuse the site’s features.

If your account is blocked:

• You may lose access to the site except for contacting Customer Support.
• Your items may be removed from the catalogue.
• We may prevent you from creating a new account.

We may use automated systems to detect breaches and take action. Any action taken will be proportionate to the violation.

8. Corrective Action Without Prior Notice

We may take corrective action or block your account without prior notice if:

• There are reports or suspicions of fraud, illegal activity, identity theft, money laundering, or misuse of payment services.
• There are issues involving transactions between sellers and buyers.
• Your content or use of the platform poses safety, legal, or public security concerns.
• You created an account on your own as a minor.
• The law prevents us from notifying you in advance.
• There is a threat to the security or smooth operation of our IT systems.
• You commit repeated or serious breaches of these Terms.

9. Messages and Reviews

Private Messages

You may send private messages to other users only for matters relating to an item or transaction.

You must not send:

• Advertisements
• Malware
• Unsolicited or bulk messages
• Illegal, obscene, harmful, threatening, or inappropriate messages

Reviews

After a transaction is complete, you may write and publish a review about the transaction and the other user. Reviews must be fair, honest, and genuine. We do not compensate users for reviews and do not necessarily verify reviews before publication.

10. Ending Our Relationship

You may end your relationship with Thrift & Donate at any time and free of charge by deleting your account or emailing info@thriftanddonate.com.

We may also end these Terms at any time for any reason by giving you 15 days’ prior written notice.

11. Selling an Item on Thrift & Donate

You must have the legal right to transfer ownership of an item to a buyer.

To list an item for sale, you must upload your own photo and provide a description that accurately reflects the item’s quality, appearance, and any defects or alterations. Once listed and published, your item becomes an offer for sale that may be accepted by a buyer.

Buyer’s Choice

If a buyer proposes a new price as a counteroffer, the item is not considered sold simply because you accept that counteroffer. The item is sold only after the buyer clicks the buying button and payment is accepted.

You may withdraw your listing at any time before a buyer purchases the item.

How We Rank and Recommend Information

We use automation tools to understand, rank, and recommend relevant information to users browsing the site. More information may be available in our Frequently Asked Questions.

12. Ready to Shop?

How to Buy an Item

• Click the buying button.
• Contact the seller for payment method and delivery options.

What Happens Next?

The seller then delivers the item to the buyer, and the buyer makes payment directly to the seller and confirms delivery on the website when the item is received.

If you buy an item offline or outside our site, we are not responsible for that transaction. Such purchases are made at your own risk and will not be covered by any protections we offer for transactions made on our site.

13. Buyer Protection

Buyers are responsible for making sure items purchased are thoroughly checked when delivered before making payment to the seller.

Buyer Protection supports users in resolving issues with sellers. We first encourage buyers to discuss the issue directly with the seller to reach a satisfactory resolution.

If no resolution is reached, the buyer may escalate the matter to Customer Support. We will notify the seller, and the seller may:

• Grant a refund without requiring the item to be returned, or
• Require the buyer to return the item within 5 business days, unless otherwise agreed, before a refund is issued.

Return delivery costs are the buyer’s responsibility unless otherwise agreed with the seller.

If the seller does not respond or act within 14 days after the issue is reported, Customer Support may assist where possible, but we do not guarantee that we will be able to recover funds or reach the seller. We may also take action against the seller’s account where appropriate.

Seller Responsibility

Sellers must comply with Thrift & Donate packaging rules and the forbidden item list. If there is evidence that a seller failed to comply with these rules, the Terms, or Catalogue Rules, and the seller is reported by the buyer, the seller’s account may receive a warning or other corrective action.

14. Final Important Terms

Ownership of the Site

We, Thrift & Donate, and/or our licensors own all intellectual property rights to the site, including its system, layout, software, trademarks, and domain names.

Site Availability

We are not responsible for interruptions in site availability caused by maintenance or events beyond our reasonable control. Where possible, we will:

• Inform you about planned or existing restrictions,
• Schedule downtime outside peak hours, and
• Keep maintenance downtime within a reasonable limit.

Your Responsibilities

• Your content and actions under your account
• All items listed, sold, and transferred by you
• Reviews you publish
• Any disputes resulting from your actions

We are not responsible for any tax liabilities or reporting obligations that may apply to you due to your activities on the site.

As a hosting provider, we do not conduct general monitoring of content or listed items. To the extent permitted by law, we are not liable for loss or damage relating to a transaction between users.

15. How Disputes Will Be Handled

Disputes between buyers and sellers should first be discussed and resolved between those parties.

If you cannot resolve a disagreement through our customer service portal, or if you are unhappy with the result, you may contact relevant national consumer bodies for alternative dispute resolution services.

These Terms are governed by the national laws of the country where you live.

16. Updates to These Terms

We may update these Terms in the future. Depending on the type of change, we will notify you.

• If you do not agree with a change, you may end your relationship with us.
• These Terms do not create a partnership or agency relationship between you and us.